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Legal · last updated 1 October 2026

Acceptable use

What the platform may not be used for. Short, because the list is short.

Draft. This describes what the software actually does and what we intend to be bound by, but it has not been reviewed by a lawyer in any jurisdiction. Read it as a statement of practice rather than a reviewed agreement, and raise anything that matters to you before you rely on it.

The rule behind all of these

The platform exists to telephone people who have placed an order, about that order. Everything below follows from that sentence.

Do not

  • Call people who have not ordered from you. This is not a telemarketing tool. Uploading a purchased list and running it through the queue is the single fastest way to lose an account here.
  • Upload data you have no right to process. Including another seller's customers, a list from a previous employer, or anything scraped.
  • Attempt to reach data belonging to another organisation. Including by guessing identifiers, by manipulating requests, or by using an account issued to somebody else.
  • Call outside the hours the seller has set, or past the attempt cap. The software enforces these; working around them is a breach whether or not you succeed.
  • Misrepresent an outcome. Recording a confirm that did not happen is fraud against the seller and against the platform, and the audit trail is designed to make it findable.
  • Resell access or share credentials between people. Add users; they are how the audit trail stays meaningful.
  • Probe the service for weaknesses without telling us. Testing is welcome, in advance, in writing. Automated scanning against production without notice is not.

What happens

A first, clearly accidental breach gets a conversation. A serious or repeated one gets suspension, and where a call centre is suspended, live orders are returned to the seller rather than left in a queue nobody can reach.

Reporting

If you believe somebody is using the platform this way — or you have found a vulnerability — write to us through the contact page before writing about it anywhere else, and we will tell you what we did and when.